I scheduled an appointment online but the day before my appointment I received a very detailed voicemail from your office. I was informed that your office would not be able to assist me with the business I was trying to handle. The caller then went in to tell me what office to contact, the address and the phone number. She was very informative and I appreciate that she saved me a unnecessary trip to the wrong location. Even though I missed the call and she left a voicemail, I appreciate all the information and guidance she left on my voicemail.